If you have additional questions feel free to contact me in the “contact” section.
1/ SHIPPING
Processing time
The time I need to prepare an order for shipping varies depending on whether it’s an original or a print. For original artwork, it takes me between 2 days for smaller pieces and 4 to 5 days for the largest ones. For prints, it takes around 2 weeks, which includes the time for the professional lab to print the art and ship it to me. I usually inform you of the process by email.
Estimated shipping times
with the post office:
• France: 2-5 business days
• Europe: 5-10 business days
• The rest of the world: 1-4 weeks
with a carrier:
• France: 1-3 business days
• Europe: 2-5 business days
• The rest of the world: 3-6 business days
I do my best to meet these shipping estimates, but cannot guarantee them, as they depend on the carriers’ requirements. Actual delivery time will depend on the shipping method you choose.
If you need a change of address, please notify me within 24 hours of purchase in order to guarantee a redirect. I'm unable to change the address once it has been dispatched from the studio. Please contact me through the contact page as soon as possible.
I'm not responsible for undelivered packages based on incorrect shipping addresses given by the customer. Please ensure that you provide the complete and correct mailing addresses at the checkout. If you desire a refund in this scenario, a restocking fee of 20% will be applied and the cost of shipping will be recovered by the studio.
Customs and import taxes
Any applicable taxes and duties are not included in the checkout total. These are determined by the customs agency in the destination country. Some countries charge import taxes while others do not. The customs agency will notify the recipient either by mail, phone, or email to pay these charges, so that the shipment can continue to its destination.
It is the responsibility of the customer to pay any duties, value added tax or other similar charges. If you refuse to pay these additional amounts, your delivery will be returned to us. Provided that the product is in its original condition, we will refund you the cost of your purchase (minus the costs of shipping to your country).
The time I need to prepare an order for shipping varies depending on whether it’s an original or a print. For original artwork, it takes me between 2 days for smaller pieces and 4 to 5 days for the largest ones. For prints, it takes around 2 weeks, which includes the time for the professional lab to print the art and ship it to me. I usually inform you of the process by email.
Estimated shipping times
with the post office:
• France: 2-5 business days
• Europe: 5-10 business days
• The rest of the world: 1-4 weeks
with a carrier:
• France: 1-3 business days
• Europe: 2-5 business days
• The rest of the world: 3-6 business days
I do my best to meet these shipping estimates, but cannot guarantee them, as they depend on the carriers’ requirements. Actual delivery time will depend on the shipping method you choose.
If you need a change of address, please notify me within 24 hours of purchase in order to guarantee a redirect. I'm unable to change the address once it has been dispatched from the studio. Please contact me through the contact page as soon as possible.
I'm not responsible for undelivered packages based on incorrect shipping addresses given by the customer. Please ensure that you provide the complete and correct mailing addresses at the checkout. If you desire a refund in this scenario, a restocking fee of 20% will be applied and the cost of shipping will be recovered by the studio.
Customs and import taxes
Any applicable taxes and duties are not included in the checkout total. These are determined by the customs agency in the destination country. Some countries charge import taxes while others do not. The customs agency will notify the recipient either by mail, phone, or email to pay these charges, so that the shipment can continue to its destination.
It is the responsibility of the customer to pay any duties, value added tax or other similar charges. If you refuse to pay these additional amounts, your delivery will be returned to us. Provided that the product is in its original condition, we will refund you the cost of your purchase (minus the costs of shipping to your country).
2/ PAYMENT OPTIONS
Payment information is not retained by Benedicte Gele and I take precautions to protect your information during this process. When you submit sensitive information via the website, your information is protected both online and offline. Wherever the website collect sensitive information (such as credit card data), that information is encrypted and transmitted in a secure way through a Payment Processing System (Stripe or Paypal, depending on our preference at checkout).
3/ RETURNS & EXCHANGES
Every order and sale is handled with care, transparency, and attention to detail. My goal is for you to be completely happy with your purchase.
If something isn't right, please don't hesitate to contact me. I do my best to offer accurate photography of each artwork, but please keep in mind that colours may vary slightly depending on your screen settings.
RIGHT OF WITHDRAWAL (EU CUSTOMERS)
Customers located in the European Union have the right to withdraw from their purchase within 14 days of receiving their order, without having to provide a reason.
To exercise this right, please use the withdrawal option available on this website (when available) or contact me directly.
Returned items must be shipped back within 14 days after notifying the withdrawal request and must be returned in their original packaging and original condition.
Refunds will be issued once the returned artwork has been received and inspected.
EXCEPTIONS
Custom or personalised orders cannot be returned or exchanged unless they arrive damaged or defective.
RETURN CONDITIONS
Buyers are responsible for return shipping costs.
If an item is not returned in its original condition, the buyer may be responsible for any loss in value.
If you experience any issue with your order, please contact me and I will do my best to find a suitable solution.
3/ CONTACT
If you have any questions regarding your order, shipping, returns or your rights as a customer, please contact me via the contact page and I'll be happy to help.