FAQ
The most frequent questions you ask me
If you have additional questions feel free to contact me in the “contact” section.
How do I buy an original?
You have many options to buy an original. I propose some paintings on my website here or in my Etsy shop there. Prices are without commission of course because in these cases, you buy directly from the studio. You could also find my art on different online Art Galleries with commissions that differe following the gallery:
Are the artworks truly originals?
All the artworks proposed here are handmade from me, my hands and my heart. I take my inspiration from my mare or horses who cross my path and catch my eyes. I use ink, acrylic, charcoal, chalk, watercolor, graphite… not all in one even if I often mix 2 or 3 techniques on a canvas or paper. I’m a kind of addicted to mediums! And of course, what I call “prints” are not original art but a limited or not art print done by a professional lab with high quality papers and printers.
Do you ship internationally?
Yes! The indicated prices are calculated for a worldwide shipping including the material for the package, insurance and the sending. I take a great care to package all my work from the small one to the biggest for a safe travel up to your home.
Artworks shipping
Every art work is shipped to you professionally packed with a tracking number, an insurance and with protective packaging material and wrapped in cardboard or rolled safely in a sturdy tub. Shipping prices includes shipping, packaging supplies and an insurance (except goodies and postcards).
As a buyer you are responsible for any customs and import taxes that may apply. I’m not responsible for delays due to customs.
Package Reception
Although it rarely happens, you have to be carefull about the reception of the packages: when receiving your parcel, and before signing the receipt, make sure that your order has not damaged (open the parcel if needed). And WRITE on the parcel what is damaged (torn corner for instance).
If so, I have 48 hours to report any problems, don’t wait to inform me by email or use the contact form. Otherwise once signed, shipping insurance is no longer valid and I could not refund or send you another order.
Is there a guarantee?
The most important thing for me is to makes you thrilled with my art. If by any chance, you were not satisfied with your purchase, you could return the original package with all the items in their original conditions at your cost and you’ll receive your refund after the return package is received. Send me an email to see all the details with me directly.
Custom and personalized orders
I make paintings or drawings on commission like portraits or special desires. Check out some examples here. Don’t hesitate to contact me to explain your wish or project 🙂
